Welcome to the VogueCurve FAQ, where we answer your most pressing questions about our curve-forward fashion, thoughtful delivery service, and effortless style experience. Designed for the modern woman who values both comfort and statement-making pieces, we’re here to ensure your VogueCurve journey is as flawless as our Italian-crafted knits.
About VogueCurve
Who is the VogueCurve customer?
Our target client is the fashion-forward woman who celebrates her curves and seeks premium, European-inspired designs in sizes that flatter. She values:
• Thoughtfully constructed plus-size garments (from statement coats to everyday loungewear)
• Inclusive shopping experiences with dedicated plus-size categories
• Reliable delivery of wardrobe essentials and seasonal updates
• Ethical fashion that combines comfort with runway-worthy details
• Thoughtfully constructed plus-size garments (from statement coats to everyday loungewear)
• Inclusive shopping experiences with dedicated plus-size categories
• Reliable delivery of wardrobe essentials and seasonal updates
• Ethical fashion that combines comfort with runway-worthy details
What defines the VogueCurve aesthetic?
Our Birmingham-based studio specializes in:
• Curve-Forward Silhouettes: Expertly tailored jumpsuits, dresses and trousers that celebrate feminine shapes
• Luxe Comfort: Italian-crafted knits and premium loungewear collections
• Seasonal Statements: Bold coats/jackets and versatile tops designed for capsule wardrobes
• True Size Inclusivity: Dedicated plus-size ranges mirroring our main collection’s quality
• Curve-Forward Silhouettes: Expertly tailored jumpsuits, dresses and trousers that celebrate feminine shapes
• Luxe Comfort: Italian-crafted knits and premium loungewear collections
• Seasonal Statements: Bold coats/jackets and versatile tops designed for capsule wardrobes
• True Size Inclusivity: Dedicated plus-size ranges mirroring our main collection’s quality
Product Questions
Do you offer petite or tall plus-size options?
Currently, our plus-size collections (dresses, jumpsuits, skirts etc.) are designed with proportional adjustments for curve-flattering fits. We don’t offer specific petite/tall variations but provide detailed garment measurements for each product.
How do I choose between standard and plus-size items?
Our dedicated Plus Size menu categories ensure you’re viewing pieces specifically engineered for curves. These differ from our standard ranges in:
• Armhole and sleeve adjustments
• Waist-to-hip ratios
• Reinforced seams for durability
When in doubt, our size guides include model measurements and fit notes.
• Armhole and sleeve adjustments
• Waist-to-hip ratios
• Reinforced seams for durability
When in doubt, our size guides include model measurements and fit notes.
Are your fabrics seasonally appropriate?
Absolutely. Our Birmingham design team selects:
• Breathable cotton blends for loungewear
• Weighted wool mixes for coats/jackets
• Stretch-enhanced fabrics for trousers/jumpsuits
Each product page specifies fabric composition and seasonal suitability.
• Breathable cotton blends for loungewear
• Weighted wool mixes for coats/jackets
• Stretch-enhanced fabrics for trousers/jumpsuits
Each product page specifies fabric composition and seasonal suitability.
Ordering & Payments
Which payment methods do you accept?
We securely process:
• Visa, MasterCard, JCB credit/debit cards
• PayPal for express checkout
• Visa, MasterCard, JCB credit/debit cards
• PayPal for express checkout
Note: We currently don’t accept AMEX or cryptocurrency. All transactions are processed in GBP with dynamic currency conversion available.
Is my payment information secure?
Completely. We use 256-bit SSL encryption and never store full payment details. For added security, PayPal transactions are handled entirely through their platform.
Why was my card declined?
Common reasons include:
• Your bank’s international transaction limits (we’re a UK-based merchant)
• Insufficient funds for currency conversion
• AVS (Address Verification System) mismatches
We recommend contacting your bank first, then trying PayPal as an alternative.
• Your bank’s international transaction limits (we’re a UK-based merchant)
• Insufficient funds for currency conversion
• AVS (Address Verification System) mismatches
We recommend contacting your bank first, then trying PayPal as an alternative.
Shipping & Delivery
What are my shipping options?
Standard Shipping (£12.95)
• 1-2 day processing + 10-15 day delivery via DHL/FedEx
• Full tracking from our Birmingham studio
Free Standard Shipping (Orders Over £50)
• 1-2 day processing + 15-25 day delivery via EMS
• Ideal for multi-piece orders or seasonal wardrobe updates
• 1-2 day processing + 10-15 day delivery via DHL/FedEx
• Full tracking from our Birmingham studio
Free Standard Shipping (Orders Over £50)
• 1-2 day processing + 15-25 day delivery via EMS
• Ideal for multi-piece orders or seasonal wardrobe updates
Why don’t you ship to some Asian/remote areas?
Due to:
• Customs restrictions on textile imports in certain countries
• Limited courier infrastructure in remote regions
• Unreliable delivery timelines we can’t guarantee
Our checkout will automatically flag restricted destinations. For alternatives, email [email protected].
• Customs restrictions on textile imports in certain countries
• Limited courier infrastructure in remote regions
• Unreliable delivery timelines we can’t guarantee
Our checkout will automatically flag restricted destinations. For alternatives, email [email protected].
How do I track my order?
Once dispatched, you’ll receive:
1. A shipping confirmation email with tracking link
2. SMS updates if you opted in during checkout
3. Delivery notifications from the carrier (DHL/FedEx/EMS)
1. A shipping confirmation email with tracking link
2. SMS updates if you opted in during checkout
3. Delivery notifications from the carrier (DHL/FedEx/EMS)
Pro Tip: DHL/FedEx provide estimated delivery windows and options to reschedule.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date:
• Items must be unworn, with tags attached
• Original packaging required for loungewear/knits
• Return shipping is at customer’s expense
• Refunds processed within 5 business days of receipt
• Items must be unworn, with tags attached
• Original packaging required for loungewear/knits
• Return shipping is at customer’s expense
• Refunds processed within 5 business days of receipt
Can I exchange for a different size?
Absolutely! For size exchanges:
1. Initiate a return as normal
2. Place a new order for the correct size
3. Email us at [email protected] with both order numbers
We’ll prioritize processing your exchange and may offer a shipping credit for the inconvenience.
1. Initiate a return as normal
2. Place a new order for the correct size
3. Email us at [email protected] with both order numbers
We’ll prioritize processing your exchange and may offer a shipping credit for the inconvenience.
What if my item arrives damaged?
Despite our careful packaging, if damage occurs:
1. Photograph the item and packaging within 48 hours
2. Email evidence to [email protected]
3. We’ll arrange a free return and expedite replacement
1. Photograph the item and packaging within 48 hours
2. Email evidence to [email protected]
3. We’ll arrange a free return and expedite replacement
Note: This doesn’t apply to manufacturing defects discovered after wearing – those are covered under our 15-day policy.
Still Have Questions?
Our Birmingham-based style advisors are available at [email protected] to help with:
- Personalized size recommendations
- Special occasion styling advice
- Custom delivery arrangements
- Wholesale inquiries
We typically respond within 24 hours (excluding weekends). For urgent matters, include “URGENT” in your subject line.